What's Included In the SuperStar Tech Support "Managed Services" Agreement?

• We remotely monitor your Servers, Workstations, and laptops.
  Includes monitoring performance, alerts, disc space, backups, and critical errors.

• We can remotely control any machine, so we can help you with "remote hands-on" support.

• We apply all security patches, service packs, and other patches, fixes, and updates. This keeps your machine running smoothly.

• If you have any issues related to the operating system (Windows server, Windows Vista, XP, 2000, etc.), all service calls and remote support are included.

• If you have any issues related to installed software (Microsoft Office, QuickBooks, Business Works, and others as agreed), all service calls and remote support are included.

• Requires Service Agreement.

 

Hmmmmm . . . What's Not Included In SuperStar Tech Support?

OK. There are some things not covered. This is strictly "maintenance" of systems in order to maximize efficiency and minimize downtime. Here's what's not included:

• Labor related to Hardware issues (e.g., failed hard drive, firmware updates) is only included IF you bought the hardware from KPEnterprises and it has a current warranty..

• Special projects. For example, if you want help coordinating a big Google Ad campaign with your web site. That's not part of server or desktop support.

• Major Re-configuration. If you have a properly-functioning system but decide to reconfigure the whole operation, that's a project and not part of server or desktop support.

• New system installations (limited support). If you buy a new server or workstation, the first three hours of setup labor is included. If you have more complicated requirements, that would be hourly work.

 

If you have more questions, see the FAQ Page.

If you still have questions, email us or call us at 916-928-0888.